Shipping policy

At Velori, we work hard to get your order to you as quickly and smoothly as possible.

Order Processing:

Orders are processed within 1–3 business days
Once your order has been processed, you will receive a confirmation email
Please ensure your shipping details are accurate, as Velori is not responsible for delays caused by incorrect information

Shipping Times

Shipping times vary depending on your location:

United States & Canada: 7–15 business days
Caribbean & International: 10–20 business days

Please note that these are estimated delivery times and may vary due to customs, holidays, or carrier delays.

Shipping Costs:

Shipping costs are calculated at checkout or included in the product price (if free shipping is offered)
Any customs duties or import fees are the responsibility of the customer

Tracking Information:

Once your order ships, tracking details will be provided via email
Tracking may take 3–5 days to update after shipment

Delays:

Velori is not responsible for shipping delays caused by:

Customs clearance
Postal services or carriers
Weather conditions or other unforeseen circumstances

Lost or Stolen Packages:

Velori is not responsible for lost or stolen packages once marked as delivered. If you believe your package is lost, please contact your local carrier first.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with: